Thanks for your concerning on our company, and congratulations on finding a cable manufacturer with nearly 20 years of history. I have engaged in optical fiber and optical cable industry for many years. And I visited many customers in different countries. All of them are very warm and friendly, I am very grateful that i have the opportunity to provide products and service for them. At the same time, I heard some cases that many customers suffered huge economic losses after purchasing goods from some other Chinese companies. It drives me to write this letter and hope it can help you.
The suppliers that customers find online turn out to be fraud companies. Some frauds will register websites on the Internet to disguise as manufacturers. After customers finish the payment for the goods, the company will disappear. As an overseas buyer, it is not easy for them to report, let alone getting back their money. It is estimated that 6% of customers have suffered such loss.
The second situation is that the supplier is real, but its employee asks the overseas buyer to transfer the payment to another company account, or to another private or company account with a similar name to the supplier for some reason. When he receives the payment, he quickly resigns and disappear. The customer come to China to report the case to the police, but the possibility of recovering the loss was nearly zero. Therefore, when paying the payment, please draw special attention to the Beneficiary bank account. The sales staff of formal and professional factories will use the enterprise mailboxes to contact with customers. If you find that the salespersons contact with you by a private mailbox, or start with an enterprise mailbox, and suddenly switch to his own private mailbox after establishing some mutual trust with you, these actions are all very suspicious. It is estimated that 18% of customers have suffered such loss.
The third case: The suppliers that customers find online are trading companies. As we all know, trading companies get their profit from price difference between buying and selling. Compare with the big price difference, the greatest risk is that you never know which factory the trading company would place the order to. There were some overseas customers that were led to visit factories under guidance of trading companies, and were told that the factories belonged to the trading companies., customers were satisfied with the factory equipment and management. Driven by profit, the trading companies place the order to a small workshop factory with much larger price difference, which resulted that customers get the mass products that are greatly different from the samples. Even worse, the products can't be accepted by their subscriber, and can't return back to China. It is estimated that 35% of customers have suffered such loss.
The fourth case: The suppliers that customers find online are the small and informal workshop factories, these workshops lack of technician, are equipped with rudimentary production equipment operated by only several persons, and most of their equipment was under qualified and abandoned by formal factory, or modified machine from power cable factory. To compete with formal and professional factories, these small workshops would produce optical fiber cable with recycled jacket material made from power cables or slippers and the unqualified fibers from optical fiber factory. For example, now the G652D fiber costs 12USD/KM, while the abandoned G652D fiber costs not more than 2USD/KM. Once using this kind of optical cable produced from this kind of recycled material and waste fiber, the jacket would break out after a couple of months or years, meanwhile the fibers have problems of easy breaking, narrow bandwidth, big loss, and not uniform size, also could be easily breaks during distribution or can't fusion well. As most cases, payment before delivery in foreign trading, customers find products can't work after they receive them. It can't get help even if reported to Chinese embassy in their countries. Also, after payment, some irregular companies go bankrupt because of poor management. It is estimated that 38% of customers have suffered such loss.
The last case: Some international fraudsters stole the password of the salesperson's email box and sent fake factory bank account information to the buyer in the name of the salesperson, thus got the buyer's payment. I have an Israeli customer. When making the first payment, he requested our salesman to print the bank account and hold this printed document while making a video call. After he get confirmed, he did the payment. If there is a subsequent email from the factory to change the bank account, a video confirmation is also required. Now many cheats steal the company's email password and send fake payment accounts to the buyers. Finally, the payment is transferred to other countries. I think this way is worth being recommended.
Thank you for reading this letter. I believe I can help you by listing these cases. If you have any suggestions or questions about our company, please email me at any time. My email address is: CEO@szhanxin.com